"How do I get an estimate?"
We can usually provide you with a ballpark restoration estimate
based on a picture. Please email us at email@example.com with a
picture, a basic description and dimensions of your piece(s) as well as
a description of the restoration work that is required.
Our silversmith will review the images and we will email you an
approximate cost. In some cases we will have to see your piece in-
house in order to give you an accurate estimate, so you would need to
ship your item(s) to us for a FREE estimate. Our shipping address is:
320 NC 197
Bakersville, NC 28705
"How long does it take?"
Our lead times run up to 16 weeks. Certain types of restoration
jobs may require additional time.
"How do I know if the piece is worth refinishing?"
First of all, we must stress that we are not licensed appraisers.
We have been in this business for over 20 years and do, however,
have an idea of what the value of certain silver items.
We will inform our customers when the cost of restoration far
outweighs the monetary value of their item or when a certain piece
should not be restored due to age, rarity or method of
manufacturing. In cases such as these, we leave it entirely up to the
customer to decide if the sentimental value of their piece warrants
spending the money to have it restored.
A good rule of thumb is that if you like the piece, it is good
quality and will turn out well, you will use it, or it has sentimental
value, then it is probably worth refinishing if the budget allows.
"If it's too costly to repair my silver, do you buy it, or am I out of
We do purchase sterling silver and select silver plated items from
our customers nationwide. Should you choose not to have your
sterling silver restored or it is beyond repair, we will make you an
In addition to this, should you have sterling silver or gold that is
unwanted, damaged or excess to your needs, we would be interested
in making you an offer on those items as well. Feel free to email us
pictures and descriptions of the items you wish to sell at
"Will plating fill in the engraving?"
No, it will not. This is a common concern with our customers, but
we can assure you that if a piece is polished and plated properly, the
engraving will not be affected.
The only time engraving can be filled in, or removed, is when the
plater uses a base coat of nickel, which is thicker than silver, or if the
polisher, in prepping the piece, is not careful and polishes the
We will make you aware if the engraving is too light to begin
with, or if there are any scratches or pits near the engraving that
cannot be removed without damaging the engraving.
"Does replating ruin the value of my piece?"
This is a very common misconception. The answer is almost
always, "No." In years of research, we have found that if a piece is
electroplated to begin with, having it re-electroplated will simply
restore it to its original beauty. The process we use to plate items
has remained virtually unchanged since the turn of the century.
We specialize in replating antiques. We work with antique
dealers and collectors nationwide because we don't make the pieces
look brand new, we make them look restored. Most of our
competitors use nickel as a base coat, which can give silverplated
items a chromey or cheap look. We apply the silver directly to the
base metal, which is the process that should be used.
The only time you definitely shouldn't resilver a piece is if it is
Sheffield plate. These pieces are fairly rare and were silvered by
rolling a thin layer of pure silver over copper.
"What can you tell me about the hallmarks on silver?"
If you'd like to learn more, visit these two reference websites.
Both are great, free resources. Spend some time to get to know your
-- Vintage and antique sterling silver. There are American and
International categories as well as a silverplate section and numerous
other helpful links.
Silver Flatware -- The name says it all.